FREQUENTLY ASKED QUESTIONS
We offer a 1-2 business day express shipping option to most Australian addresses. Below is a guide on delivery options for most locations:
Please note: We cannot currently ship The Everleigh Bottling Co. products to South Australia due to licensing restrictions.
My delivery has taken way longer than intended, where is it?
Deliveries are handled by our courier company, Sendle. We recommend you contact them directly via the details in your shipping confirmation to get a real time update on your delivery.
My package is damaged, can I get a replacement?
We’re sorry to hear this. Please contact us via email@example.com with photos of the damage, and return it us. Once the return is underway, we can arrange a replacement to be sent.
Can I return an order?
This can be arranged in instances of product faults or other issues. Please contact us at firstname.lastname@example.org with details about why you’d like to return your order, and we can either arrange a replacement or refund as required.
PROOF OF AGE
As the Everleigh Bottling Co. sells products which contain alcohol, our couriers will require you to present valid government issue photo identification as proof of age from the recipient of the parcel, even if that recipient is not the customer who placed the order. This is so we can ensure no alcohol is in the possession of minors. Thanks for your understanding.
WHERE WE DELIVER
Made in the Shade delivers to almost all locations across Australia, with the exception of sending bottled cocktails to the states of South Australia and the Northern Territory, due to licensing restrictions.
If we do not deliver to your address or your address requires a higher shipping cost than the standard shipping fee, we will be in touch by email within 24 hours. Unfortunately, at this point, we do not offer shipping to countries outside of Australia.
Below is a guide for delivery times, however, this may be longer during peak sending times. If you are concerned about a delivery arriving before a certain date, we suggest you get in touch with us at: email@example.com
- 1 to 2 business days to Albury
- 1 to 2 business days to Bendigo
- 2 to 5 business days to Brisbane
- 4 to 7 business days to Bundaberg
- 4 to 7 business days to Cairns
- 2 to 3 business days to Canberra
- 2 to 3 business days to Central Coast
- 2 to 5 business days to Coffs Harbour
- 3 to 10 business days to Darwin
- 1 to 2 business days to Geelong
- 2 to 5 business days to Gold Coast
- 3 to 5 business days to Hobart
- 3 to 5 business days to Launceston
- 4 to 7 business days to Mackay
- 4 to 7 business days to Maryborough
- 1 to 2 business days to Melbourne
- 2 to 3 business days to Newcastle
- 2 to 5 business days to Northern Rivers
- 5 to 10 business days to Perth
- 2 to 5 business days to Port Macquarie
- 4 to 7 business days to Rockhampton
- 4 to 7 business days to Sunshine Coast
- 2 to 3 business days to Sydney
- 2 to 5 business days to Toowoomba
- 4 to 7 business days to Townsville
- 2 to 3 business days to Wollongong
Please note these timings are a guide only, listed here for the convenience of our customers. Your delivery may arrive outside of these timeframes.
If you’d like to follow up an order directly for whatever reason, you can reach us at firstname.lastname@example.org